Refund & Cancellation Policy

Overview

Eligible items may be returned within 7 days of delivery for a refund, subject to the conditions below.

Order cancellation

You may request to cancel an order before it is dispatched by contacting us as soon as possible. Once an order has been dispatched it cannot be cancelled, but it may be eligible for return per this policy. If we cancel a prepaid order (e.g. item unavailable), we refund you in full.

Defective, damaged or wrong items

If an item arrives defective, damaged, of poor quality, spurious, or not as described, you are entitled to a replacement or a full refund at no cost to you — including return shipping. Please report it within 48 hours of delivery with photos so we can resolve it quickly. (This right cannot be waived and applies regardless of the general return terms below.)

Returns — conditions

Eligible items may be returned within 7 days of delivery. Items must be unused, unworn, unwashed, with original tags and packaging intact. Return shipping for a change-of-mind return is borne by the customer.

The following are generally NOT returnable (except when defective/wrong): made-to-order or made-to-measure/custom-stitched pieces; items marked non-returnable or “final sale”; intimate wear; and (for hygiene/authenticity reasons) certain jewellery. Such items are clearly marked at the point of sale.

How to start a return

Contact us at hello@veer.demo / 919800000005 with your order number and reason. We will confirm eligibility and arrange the return pickup or share return instructions.

Refund method & timeline

Approved refunds are issued to your original payment method through Razorpay (for prepaid orders) or to your bank/UPI (for Cash on Delivery). Refunds are processed once the returned item is received and passes a quality check, typically within 5–7 business days, after which your bank/UPI provider may take additional time to reflect it.

Contact

For any refund or cancellation query, contact VEER — Customer Support at hello@veer.demo, 919800000005.